[Odyssey-L] Odyssey Sending Issue

[Brian Miller]

I posted the following to the ILL listserv recently (so apologies if 
you've already seen this!), but I think it relates to Hoda's issue:

Once you send an article using Odyssey Standalone and it changes to 
Sent status, the article is auto-deleted and you no longer have it to resend.
If you have to resend often, or often to the same institution, you 
could always use the Export button on the scanning screen (before you 
click Send) to temporarily save the TIF in some folder for possible 
import and resend later.  But you don't want to hold TIFs 
indefinitely and should probably clear that folder regularly of 
anything say more than two weeks to one month old.

Of course, when your Odyssey Sending fails, the TIF is held in your 
C:\odyssey\outgoing\Failed folder so you don't have to rescan those.

-Brian/OSU


At 12:37 PM 3/12/2009, you wrote:
>Hi Abigail,
>
>Thank you for your e mail. Yes we had some problems with Odyssey and 
>I am frustrated. It is taking too much time to rescan on Ariel and 
>resend when Odyssey fails to deliver.
>The problem which we encountered in the last three days  is 
>that,  after we scan I get the following message  "Odyssey fails"
>The other problem is after we scan and try to click the button to 
>deliver,  the screen gets frozen and we have to get out of the program.
>The problem with  Odyssey is that,  it does not give us the choice 
>to make use of the copy which we scanned if it does not get 
>delivered. It disappears and there is no way to retrieve it, so I 
>get hesitant every time to use Odyssey.
>
>Thank you,
>Hoda Abdelghani
>ILL Dept.
>Occidental College Library (CCO)
>
>________________________________
>
>From: Abigail Rush [mailto:asrush at presby.edu]
>Sent: Wed 3/11/2009 11:50 AM
>To: odyssey-l at iris.atlas-sys.com
>Subject: [Odyssey-L] Odyssey Sending Issue
>
>
>
>Good afternoon,
>
>I hope everyone is doing well.  We are having a problem
>with our Odyssey client that just started yesterday.
>  Before that Odyssey was functioning fine and as far as we
>can tell no updates were run or changes made that could
>account for the problem.  Thus has anyone ever encountered
>a problem with Odyssey in which it loads but when you try
>to click on the Send Document icon on the left side of the
>screen, you get a Microsoft error and the page never
>loads?  Rather you are asked to send a report and then
>effectively kicked out of Odyssey.  We have even tried
>reinstalling Odyssey but it does this every time.  Any
>help would be greatly appreciated.  Thanks.
>
>Respectfully yours,
>Abigail Rush Fuller
>Electronic Services Librarian
>James H. Thomason Library
>Presbyterian College
>211 E. Maple Street
>Clinton, South Carolina  29325
>Phone:  (864) 833-7026
>Fax:  (864) 833-8315
>Email:  asrush at presby.edu
>
>
>
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Brian D. Miller
Lending / Document Delivery Service Coordinator
Ohio State University Interlibrary Services (OSU)
Ackerman Library, Room 584
610 Ackerman Road
Columbus OH 43202
614-688-8456
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